Terms and Conditions
Orders can only be placed online. Please note that once the order is placed, we are unable to modify or cancel the order.
DANS LES RUES reserves the right to refuse sales or cancel orders placed by a customer in violation of the terms of the site or as established by DANS LES RUES.
All jewelry orders are personalized and handcrafted in Italy.
All orders do not go into production without full prepayment by the customer.
Custom jewelry orders take approximately 2 – 3 weeks to produce and ship.
Payments must always be made in advance of the order.
DANS LES RUES accepts the following forms of payment for online purchases:
– American Express
– Wire transfer
– Cash on delivery
Shipments to Italy are made by the courier Bartolini or DHL.
Orders are processed and shipped during our business hours: Monday – Friday from 8:00 to 20:00 CET and on Saturdays from 9:00 to 12:00 CET (except public holidays recognized in Italy).
With regard to deliveries required in countries outside the European Union, any import customs fees will be charged to the recipient.
Upon delivery of the products, the Customer is required to check:
that the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials (adhesive tape or metal straps).
Any damage to the packaging and / or the product or the mismatch in the number of packages or indications, must be immediately detected, placing a specific indication on the delivery document of the product to be returned to the courier.
Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery by sending an email to firstname.lastname@example.org
The shipping cost in Italy is € 5.00.
As soon as your order has been shipped, you will receive an e-mail containing the identification number useful for traceability.
If you have not received this e-mail, you can contact customer service.
TELEPHONE: +39 327 20 93 103
EXCESS WITHIN THE EUROPEAN UNION
METHOD OF WITHDRAWAL
We hope you enjoy your purchase. Otherwise, we remind you that it is possible to return all items, including those on sale, within 15 days of receiving the order.
NOTICE OF WITHDRAWAL IN WRITTEN OR TELEPHONE FORM
The notice of withdrawal can be sent within 14 days from the date of receipt of the order in writing by e-mail or by telephone.
TELEPHONE: +39 327 20 93 103
CONDITIONS OF WITHDRAWAL
• All items must be returned in the condition in which they were received: unused or altered.
• Items must be returned to DANS LES RUES in a single package
• Returns are accepted only if they come from the same country of delivery. For example, if the delivery of the products took place in Italy, we will accept the replacement only from Italy. Otherwise, the return will not be free and the shipping costs will be charged
• Personalized products cannot be returned.
• Returns from countries outside Italy may require additional shipping costs
For further support, please contact our Customer Service.
CORRECTION OF ERRORS AND INACCURACIES
We aim to present the latest, most accurate and most reliable information on the website at all times. However, the information may contain typographical errors or inaccuracies and may not be complete or current. Therefore, we reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without notice.
In the event that a product in the catalog is listed at an incorrect price due to a typographical error or system error, DANS LES RUES will have the right to refuse or cancel any order placed for the product listed at the incorrect price. DANS LES RUES will have the right to refuse or cancel such orders regardless of whether the order has been confirmed and the credit card has been charged
The customization of pendants can have some imperfections, being a handmade product.
If you want to make any changes to your DANS LES RUES jewelry or require repair, please contact customer service. Please note that the customer is responsible for the cost of repairs and shipping, unless it is within 15 days of purchase and it has been determined that there is a problem with the product.
Any promotions offered by DANS LES RUES will indicate the term within which they can be used, together with any other limitations or excluded products. DANS LES RUES reserves the right to modify or cancel any promotion without notice. If a promotion is used incorrectly or is abused, DANS LES RUES has the right to cancel these orders and prohibit the use of any other promotional material by that user. Only one discount or coupon per order.
IMAGE OF THE SITE
DANS LES RUES provides images of each item on the Site and strives to show as much detail as possible. However, viewing images online has its drawbacks as the size and color of images can vary between digital screens and mobile devices. Measurements of selected pieces are provided to aid visual dimensions.
CHANGES TO THE SERVICE / RESOLUTION
DANS LES RUES reserves the right at any time to modify or discontinue the Service (or part of it). The user accepts that DANS LES RUES will not be liable to the user or to third parties for any modification, suspension or interruption of the service. The user acknowledges that DANS LES RUES reserves the right to deactivate accounts, cancel orders and / or refuse to accept orders from users who violate the Terms or for any other reason determined by DANS LES RUES.
PROPERTY RIGHTS OF DANS LES RUES:
You agree not to reproduce, duplicate, copy, sell, resell or exploit for commercial purposes any part of the Service or the Site. You acknowledge that the Site and the Service contain copyright, trademarks, service marks or other intellectual property of DANS LES RUES. Unless otherwise specified, DANS LES RUES owns the copyright of the Site, all images on the Site and on all jewelry designs, as well as the rights in various trademarks. The user agrees not to violate the intellectual property rights of DANS LES RUES in any way.
THIRD PARTY SITES:
Your relationships with advertisers or third party links or sites found on or through the Service are solely between you and those third parties. Since DANS LES RUES has no control over such sites and resources, you acknowledge and agree that DANS LES RUES is not responsible for the availability of such external sites or resources and does not endorse and is not responsible for any content, material, advertising , products, promotions or other activities or events. We recommend that you carefully read the applicable terms and privacy policies of any other site you may visit.
LIMITATION OF LIABILITY:
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT DANS LES RUES WILL NOT BE LIABLE FOR ANY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF ANY ASSETS, MATERIALS OR INTANGIBLE, LOSS OF PROFITS, ASSETS, USE, DATA OR ANY OTHER : (i) THE USE OR INABILITY TO USE THE SERVICE; (ii) THE USE OR PARTICIPATION IN ANY THIRD PARTY PRODUCT OR SERVICE OR OTHER SITES; (iii) STATEMENTS OR CONDUCT OF ANY THIRD PARTY THAT YOU MAY ACCESS THROUGH THE SERVICE; OR (iv) ANY OTHER MATTER RELATING TO THE SERVICE.
We advise you to take care of your DANS LES RUES collection by cleaning it with warm water and diluted mild soap; avoid using an abrasive material as it can scratch the silver unevenly.
We recommend not to over-polish and let them age organically. This creates a beautiful patina and shows the true life and love of your jewelry.